Refund & Cancellation Policy

Scope

This policy explains cancellations and refunds for KAMU STUDIO's custom website projects and the monthly plans. Read it together with our Terms of Service.

• Nothing is paid on the website. Sending the "Tell us about your business" form is free and creates no obligation, so there is nothing to refund at that stage.
• Your agreement governs. Payments are made only after you accept a written quote or project agreement. If it contains different refund terms, those apply to that project.

Why there are no "returns"

Our services are custom digital work. There is nothing to send back, and work already done cannot be returned, so refunds depend on the stage of the project and the work completed, as described below. This does not limit the rights in "Your rights under the law".

Cancelling before work starts

Before you pay anything, your quote tells you when work counts as started and what is refunded if you cancel before then.

Deposits

Every package starts with a deposit of 50% of its price, paid before work begins. Your quote states the amount, what it covers and whether it is refundable, before you pay it.

Work already done and milestones

If a project is cancelled after work starts, charges reflect the work completed up to the cancellation date.

• Milestones: your quote lists the payment milestones and what each one is worth. Milestones that have not started are not charged.
• Payment schedule: 50% deposit to start and 50% the day the site goes live.
• Third-party costs paid for you, such as a domain, may not be refundable by the provider.

Partial and finished work

• If a project ends before launch: we hand over the work you have already paid for, such as the blueprint, as set out in your agreement.
• After you approve the site or it launches: the work counts as delivered, and refunds apply only where your agreement or the law provides for them.
• If something doesn't match your agreement: tell us and we will work with you to fix it.

Cancelling a monthly plan

• How to cancel: email [email protected] with "Cancel monthly plan" in the subject.
• Notice and minimum term: as set out in your agreement, if any.
• Future months: once cancellation takes effect you are not charged again.
• Current month: your site stays online until the end of the period you already paid for.
• Package price: it pays for building your site, which is already done, so it is not refunded when a monthly plan is cancelled unless your agreement says otherwise.

Hosting, migration and handover when the plan ends

When the plan ends, the hosting we provide ends too.

• When the site goes offline: at the end of the last paid period, unless we agree on another date.
• Migration help and domain transfer: if you ask, we transfer your domain to you at no cost and help you move the site to your new provider. If moving the site has a fee, we tell you first.
• What is handed over, and conditions: what your agreement lists, once any outstanding amounts are paid.
• When site files and backups are deleted: after the plan ends and the agreed handover is done. If you want a copy, ask for it before the plan ends.

How to ask for a refund

1. Email [email protected] with "Refund request" in the subject.
2. Include your name, business name, project or invoice details and the reason.
3. We confirm we received it and review it against your agreement and this policy.

We reply within 24 hours and tell you when to expect a decision.

Processing

• Method and currency: approved refunds go back through the payment method and in the currency you paid with, unless we agree otherwise.
• Fees and exchange rates: bank or payment-platform fees and exchange-rate differences can change the amount you receive.

Your bank may take extra time to show the refund.

Your rights under the law

Nothing in this policy limits rights you have that cannot be waived under the law that applies to you, including consumer protection law where it applies. Where those rights give you more than this policy, they apply.

Changes and contact

We may update this policy; the date at the top shows the latest version. Changes do not affect projects already agreed unless your agreement says otherwise.

• Email: [email protected]
• Contact page: Contact & Support